RETURN POLICY

 

Due to the nature of our products and federal health regulations, exchange and returns are not possible. Once the box has been opened, the seal is considered broken, and the product can no longer be returned due to hygiene reasons. However, we understand that mistakes can happen. Therefore, we offer returns and exchanges in the following circumstances:

 

1. Incorrect Item or Order:

If there is a mistake on our behalf, such as sending the wrong item or an incorrect order, please contact our customer service within 7 day’s of receiving your package. We will arrange for a return or exchange of the affected item(s) and cover any shipping costs associated with the return.

 

2. Defective or Damaged Item:

If you receive a defective or damaged item, please contact us immediately with evidence attached, within 7 days of receiving your order. We will assess the issue and, if deemed valid, arrange for a return or exchange of the defective or damaged item(s). SLAYICS will cover any shipping costs associated with the return.

 

Please Note:

- Returns or exchanges must be authorized by SLAYICS before proceeding.

- All returned items must be unused, unworn, unwashed, unbrushed, and in their original condition and packaging.

- We reserve the right to refuse returns or exchanges if the item(s) show signs of use, tampering, or damage caused by the customer.

 

Refund Process:

In the event of a valid return, SLAYICS will issue a refund in the original form of payment within 14 days of receiving the returned item(s). Please note that refunds will only be processed for the cost of the item(s) and any applicable taxes. Shipping fees and handling charges are non-refundable.

 

Cancellation Policy:

We understand that sometimes you may need to cancel an order. If you wish to cancel an order, please contact us as soon as possible. However, please note that once an order has been processed or shipped, it cannot be canceled. That means if we have bought hair already and it’s within the 5-10 days processing time it can’t be cancelled anymore. The order will be shipped to you after. No space for cancellation. 

 

To initiate a return, exchange, or if you have any questions regarding our policy, please contact our customer service team at info@slayics.nl. Or contact us on WhatsApp +31611803192.

 

This policy is subject to change at our discretion, and any updates will be posted on our website or communicated to customers directly.